Lewis stood on the doorstep wondering why Mr Jones was taking so long to answer. Eventually, the door opened.
"Oh hello Lewis. I am sorry to keep you waiting. Do come in." Mr Jones was already walking down the hallway into his sitting room. Lewis followed, closing the door behind him. "I've been on the telephone for ages already this morning. It's all very frustrating."
Lewis thought he had better not mention the reason for his visit. He could tell by the look on Mr Jones' face that something was troubling him. "What's the matter?" he asked.
"I've been trying to get through to the hospital to change my appointment to see the specialist about my hip replacement. They sent me this letter but every time I try to ring, a machine tells me that I have several options and should choose one. I can't seem to get it right. I just want to talk to someone to change my appointment. I can't wait until next February!" He said waving the letter in the air.
"Perhaps I can help," said Lewis. "May I see it?"
"Certainly. I'm not sure what you can do though." Mr Jones collapsed into his armchair. After reading the letter and glancing up at a sad-looking Mr Jones, Lewis thought he had better do something.
"Let me try and speak to someone. May I use your telephone?"
"Go ahead," said Mr Jones.